SOME FREQUENTLY ASKED QUESTIONS

Is it safe to order flowers online using my credit card ?
How can I pay ?
How do I place my order ?
How do I know that my order process is complete ?
How do you guarantee satisfaction ?
How do you deliver ?
Where do you deliver ?
What are the delivery charges ?
When can you deliver ?
Can I choose a specific delivery time ?
What about the Privacy of my information ?

Is it safe to order flowers online using my credit card ?
When you make a purchase online, be sure to look for the little lock icon on the bottom of your web browser to make sure that you personal information will be protected by secure encryption when it is sent over the internet. You can also check on this by holding your cursor over the web page in question, clicking the right button on your mouse, and selecting "Properties". Then look to see that the web address shown starts with "https", where the 's' denotes a secure web server. Your order is processed online in a secure environment. Our site is a 100% Safe Verisign secured Company. Customers Credit Card information cannot be accessed by any third party.
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How can I pay ?
We accept all major credit cards like MasterCard, Visa and American Express and many others. This is the quickest mode of payment and totally secure through our web-site.
Please get in touch with us through email or telephone for further details of alternative modes of payment such as net banking or direct deposits into our Bank Accounts through Cash, Cheque, Debit Card, Swift transfer, etc.
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How do I place an order ?
Please go ahead and click on the price of the item you wish to send and proceed with the form that follows and the online credit card payment thereafter. We will proceed with your delivery and intimate confirmation of the same to you.
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How do I know that my order process is complete ?
Your order process is complete when you come to the "Transaction Successful" window option which follows the click on the Proceed button after you order is approved for our payment gateway CCAVENUE. Charges will appear on your Credit Card statement as CCAVENUE.COM or AVENUES INDIA PVT. LTD.
Very often, users terminate the program before the final page which leaves the order process incomplete.
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How do you guarantee satisfaction ?
In order to make sure that you will be happy with your online flower purchase, each order placed receives our prompt, professional attention. We are anxious that you be pleased in every way. Your satisfaction is 100% guaranteed. You can contact them by phone if necessary. If for any reason you are not completely satisfied, phone us at the number given on the top of the page or e-mail us anytime of the day or night. If need be felt, we will also refund your total payment after looking into the cause for dis-satisfaction. We assure you can trust us regarding your deliveries and information and we will deal with any problems or refunds.
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How do you deliver ?
One good reason to use an online florist like ourselves is that we represent a vast network of local florists, who actually provide the flowers and take care of local delivery. We forward orders received to our associate florist in the locality of the recipient. All our member florists are skilled and work with quality materials. The florist then makes and delivers the flowers personally along with your message hand written on a card.
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Where do you deliver ?
We deliver to all destinations listed on the destinations page. We can also deliver on your behalf to any other remote or unlisted destination in India, but some extra charges will be required depending upon the items and proximity of destination from the nearest major city since arrangements will have to be made to send a special person for your delivery.
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What are the delivery charges ?
The prices stated on our website are inclusive of personal hand delivery and a free card with your message to the doorstep of the recipient. There are no extra charges for deliveries within municipal limits. There are also no hidden charges or costs attached.
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When can you deliver ?
We can deliver on the same within a few hours to most destinations. However, we recommend that you order a day in advance if possible.
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Can I choose a specific delivery time ?
You can specify a morning or evening delivery time: you must choose AM or PM when specifying the delivery time. If you further want to state an exact time such as 8 AM, then state it in the special instructions, and we will try and comply with your request within a reasonable time frame. If you feel that time is an issue, please give us the liberty to co-ordinate with the recipient.
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What about the Privacy of my information ?
We consider the privacy of our customers very important. We are in the business of serving you, not selling your information. Your name, address information, and credit card information are collected only to fulfill your order. We will occasionally send email to our customers notifying them of special promotions or significant changes to our web site. If you do not wish to have notifications sent to you, just send us an email with "Do not send me email" as the subject.
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